Job Description

This challenging role & exciting position requires a dedicated individual with initiative and self-motivation and a very pro-active 
attitude. The successful candidate will report directly to the General Manager. Interested candidates for the above position must 
have 2-3 years’ experience in a similar position in a hotel or resort and must have the following attributes:

Must be well versed with Reservation  Procedure. 
  Handling of correspondences. 
  Allocate daily tasks to Reservations staff. 
  Review reservations booked daily. 
  Review arrival report daily. 
  Responsible for the preparation of occupancy forecast. 
  Responsible for training staff. 
  Responsible for the implementation of policies and procedures. 
  Responsible for recording Company/Travel Agent Rates both in the system and correspondence file. 
  Liaise with the Sales in regards to occupancy, Rates Reservation  Analysis . 
  Identify Producing Accounts to ensure proper recognition by Reservation staff. 
  Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable. 
  Monitoring Telephone manners and general performance of reservations staff daily and maintained at all times 
  Ensure special handling of repeat guests and very  VIP  guests. 
  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager 
  Follows up on tentative bookings and updates reservation status 
  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy 
  Review room blocking for  Long Stay . Suites and special group requests. 
  Supervising  Group Reservations . 
  Maintain cordial relations with commercial clients. 
  Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary 
action. 
  Responsible for work schedule 
  Responsible for maintaining a Neat and Orderly position at all times. 
  In general, perform any other duties that might requested by the Front Office Manager or General Manager.

Skills/Qualifications Required

Experience and Education:  
Graduation from an accredited college or university in an appropriate curriculum and considerable experience related to this class 
of work including some supervisory experience; or any equivalent combination of training and experience. 

Should you meet the above criteria, do apply in writing enclosing your CV with relevant supporting documents 
addressed to: 

The Human Resources Manager 
C/- Tokatoka Resort 
P.O. Box 9305 Nadi Airport, Fiji 
E-mail: [email protected] 
Applications close Wednesday 28 May 2025

Salary

Not Stated

Full-Time / Part-Time?